About Ticketbird - The swedish startup who makes support simple

About Ticketbird.

Timeline

2012
Started developing the system in partnership with SICK IVP
2014
Major updates and re-investment made in partnership with SICK IVP
2015
Market research, interviewing 200 companies, sales cycles towards big companies started. Starting development of commercial platform.
2016
Funding from Almi and others; 1,600,000 SEK. Release of the new design improvements together with an updated roadmap.
2017 Q1
Release of the new AGENT VIEW (team inbox), and KNOWLEDGE BASE (articles).
2017 Q2
Invitation of the first customers to the new MVP / Beta. Additional funding from ALMI, Vinnova, and Länsförsäkringar: 1,500,000 SEK. Accepted to Swedish incubator program “Språngbrädan” (Springboard), as one of five startups. Accepted to the TINC program, including four weeks in Silicon Valley.
2017 Q3
Chat widgets and scripts to be released. Will spend four weeks in Silicon Valley meeting with investors, potential customers and coaches from TINC.
2017 Q4
Major updates according to roadmap.
2018
Market expansion in the Nordic countries and EU
2019
Building and growing the number of engaged subscription users

Our Vision

Our vision is to build a self learning system

Ticketbird is saving the word with simple customer support. For us, keeping a word, means making a promise and then follow up.

Why Ticketbird?
Because we make it simple to re-use existing information and knowledge.

When you start re-using information, combined with smart features, you will save a lot of time. That’s what our customers tell us.

Let me give you an example:
When you receive a question from a customer, Ticketbird searches for information in all your systems. We collect the data and display previous answers to similar questions. We also include data about the customer from your CRM system, and information from your existing articles.

You don’t have to spend time searching because we collect all this information and display it in the same window as the incoming question. Ticketbird makes you quicker, and increases your average quality of the replies.

How?
We bring the required tools to produce the words. Such as a chat client, a ticket management system, email inbox for support, a wiki, and more to come. See our roadmap ahead.

What?
Our business idea is to offer a smart, simple tool for excellent customer support. Our customers around the world find it easy to acquire customers and keep them loyal. When you use our tools we save all your words into a knowledge base. A word can be a question, a ticket, a chat log, an article or a how-to guide.