[cs_content][cs_section bg_color=”hsl(0, 0%, 95%)” parallax=”false” separator_top_type=”none” separator_top_height=”50px” separator_top_inset=”0px” separator_top_angle_point=”50″ separator_bottom_type=”none” separator_bottom_height=”50px” separator_bottom_inset=”0px” separator_bottom_angle_point=”50″ style=”margin: 0px;padding: 2% 0 0;”][cs_row inner_container=”true” marginless_columns=”false” style=”margin: 2% auto;padding: 0;”][cs_column fade=”false” fade_animation=”in-from-left” fade_animation_offset=”45px” fade_duration=”750″ type=”1/2″ style=”padding: 0px;”][x_image type=”none” src=”https://ticketbird.com/wp-content/uploads/2017/06/product-1-team-inbox.jpg” alt=”” link=”false” href=”#” title=”” target=”” info=”none” info_place=”top” info_trigger=”hover” info_content=””][/cs_column][cs_column fade=”false” fade_animation=”in-from-right” fade_animation_offset=”45px” fade_duration=”750″ type=”1/2″ style=”padding: 0;”][x_custom_headline level=”h3″ looks_like=”h3″ accent=”false” class=”man” style=”color: hsl(0, 0%, 38%);”]Collaborate with your team. No more waste of time.[/x_custom_headline][x_custom_headline level=”h6″ looks_like=”h6″ accent=”false” class=”cs-ta-left”]If you are tired of inventing the wheel and want to set up a brilliant tool for your customer support, This is a good place to start.
[/x_custom_headline][x_line style=”border-top-width: 1px;”][cs_text]What happens when you grow your business? You hopefully grow your revenue and your customer base. Eventually you will end up with too many questions and your team will need to evolve from “one man armies” into separated departments with clear roles and responsibilities.
Companies struggle to find a good support software to cover their specific needs, as they have grown with homemade processes and solutions.
[/cs_text][/cs_column][/cs_row][cs_row inner_container=”true” marginless_columns=”false” style=”margin: 0px auto;padding: 0px;”][cs_column fade=”false” fade_animation=”in-from-left” fade_animation_offset=”45px” fade_duration=”750″ type=”1/2″ style=”padding: 0px;”][x_custom_headline level=”h3″ looks_like=”h3″ accent=”false” class=”man” style=”color: hsl(0, 0%, 38%);”]Our promise[/x_custom_headline][x_custom_headline level=”h6″ looks_like=”h6″ accent=”false” class=”cs-ta-left”]We promise that you will save 20% [/x_custom_headline][x_line style=”border-top-width: 1px;”][cs_text]Luckily, you found Ticketbird, and we have a way to solve this. If you like our ideas then please feel free to stick around. We will help you get started and we promise that you can grow and scale your business without headache.
Ticketbird is easy to use and you don’t need plugins to make it work. Most other tools are far more complex and you need to upgrade to enterprise level, and install 15 plugins to make it decent.
Welcome to our world: Simple customer support that guarantees 20% savings in each support line![/cs_text][/cs_column][cs_column fade=”false” fade_animation=”in-from-right” fade_animation_offset=”45px” fade_duration=”750″ type=”1/2″ style=”padding: 0;”][x_gap size=”50px” class=”cs-hide-xl cs-hide-lg”][x_image type=”none” src=”https://ticketbird.com/wp-content/uploads/2017/06/product-8-live-real-time-support.jpg” alt=”” link=”false” href=”#” title=”” target=”” info=”none” info_place=”top” info_trigger=”hover” info_content=”” class=”man”][/cs_column][/cs_row][/cs_section][cs_section parallax=”false” separator_top_type=”none” separator_top_height=”50px” separator_top_inset=”0px” separator_top_angle_point=”50″ separator_bottom_type=”none” separator_bottom_height=”50px” separator_bottom_inset=”0px” separator_bottom_angle_point=”50″ style=”margin: 0px;padding: 5% 10% 0;”][cs_row inner_container=”true” marginless_columns=”false” style=”margin: 0px auto;padding: 0px;”][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/1″ style=”padding: 0px;”][x_custom_headline level=”h3″ looks_like=”h3″ accent=”false” class=”cs-ta-center man” style=”color: hsl(0, 0%, 38%);”]Start with the CUSTOMER[/x_custom_headline][x_custom_headline level=”h6″ looks_like=”h6″ accent=”false” class=”cs-ta-center”]BUILT ON EVERYTHING WE LEARNED FROM 16 YEARS AS A WEB SOLUTION AND HOSTING COMPANY, AND 5 YEARS TOGETHER WITH A GLOBAL MANUFACTURER FROM THE AUTOMATION INDUSTRY.[/x_custom_headline][x_line style=”border-top-width: 1px;”][/cs_column][/cs_row][cs_row inner_container=”true” marginless_columns=”false” class=”cs-ta-center” style=”margin: 0px auto;padding: 0px;”][cs_column fade=”true” fade_animation=”in-from-bottom” fade_animation_offset=”45px” fade_duration=”750″ type=”1/1″ style=”padding: 0px;”][x_columnize]In Japan they have a saying that “the customer is GOD”. In some way we agree. Even though we also believe in Henry Ford as he said “If I had asked people what they wanted, they would have said ‘faster horses.’”. Both are true.
We start with the customer in our minds.
The customers want support, fast support. Without waiting.
Why do we have to wait on the phone? Because more people are calling than answering. What is the solution? Some say more choices in the call system. Some say more agents. Could be. What if you remove the reason why people ar e calling? Better. What if you give them more options than calling? Good. I would rather try to solve a problem by spending 10 minutes by myself, than waiting on the phone for 40 min. But I would probably be even happier if I could make a one minute phone call.
When we discussed the topic we all agreed that the customers should get an instant reply, using existing information, together with a few contact options depending on the customer and the situation.
Simply perform a search, and instantly receive related answers in real-time from the knowledge base. [/x_columnize][x_image type=”none” src=”https://ticketbird.com/wp-content/uploads/2017/06/product-12-one-contact-us.jpg” alt=”” link=”false” href=”#” title=”” target=”” info=”none” info_place=”top” info_trigger=”hover” info_content=”” class=”man”][/cs_column][/cs_row][cs_row inner_container=”true” marginless_columns=”false” style=”margin: 0px auto;padding: 0px;”][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/2″ style=”padding: 5px;”][cs_text class=”cs-ta-left”]What you can see here is an example where the customer already wrote the question and got an automated reply with four relevant answers. Now there are a plenty of options on how to proceed. And yes we support all of them without extra setup.[/cs_text][/cs_column][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/2″ style=”padding: 5px;”][cs_text]A) Open an answer
B) Click the “call me” button
C) Start chatting
D) Call
E) Invite more people to the conversation[/cs_text][/cs_column][/cs_row][cs_row inner_container=”true” marginless_columns=”false” style=”margin: 0px auto;padding: 0px;”][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/1″ style=”padding: 0px;”][x_callout title=”Which point of contact will be the fastest?” message=”<strong>Phone? Email? Chat? Facebook? Web form?</strong> <br>Send us an <a href="mailto:[email protected]?subject=My best option would be…">e-mail</a> with your thoughts around this. Our belief is that too many choices and poor processes are finally solved. We merge all contact points into one “check-in”. The conversation is now started. ” type=”center” button_text=”Send your thoughts here” circle=”false” button_icon=”lightbulb-o” href=”mailto:[email protected]?subject=The most important channel is…” href_title=”” target=””][/cs_column][/cs_row][cs_row inner_container=”true” marginless_columns=”false” style=”margin: 0px auto;padding: 0px 0px 0;”][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/1″ class=”cs-ta-center” style=”padding: 0px;”][cs_text class=”cs-ta-center”]SCROLL DOWN!
[/cs_text][x_image type=”none” src=”https://ticketbird.com/wp-content/uploads/2017/06/right-arrow.png” alt=”” link=”true” href=”#agent” title=”” target=”” info=”none” info_place=”top” info_trigger=”hover” info_content=””][/cs_column][/cs_row][/cs_section][cs_section id=”agent” bg_color=”hsl(207, 90%, 54%)” parallax=”false” separator_top_type=”none” separator_top_height=”50px” separator_top_inset=”0px” separator_top_angle_point=”50″ separator_bottom_type=”none” separator_bottom_height=”50px” separator_bottom_inset=”0px” separator_bottom_angle_point=”50″ style=”margin: 0;padding: 5% 0px 3%;”][cs_row inner_container=”true” marginless_columns=”true” style=”margin: 0px auto;padding: 0px;”][cs_column fade=”true” fade_animation=”in-from-right” fade_animation_offset=”45px” fade_duration=”750″ type=”1/2″ style=”padding: 0px 5% 0px 8%;”][x_custom_headline level=”h2″ looks_like=”h3″ accent=”false” class=”man” style=”color: hsl(0, 0%, 100%);”]The agent view inside the team inbox[/x_custom_headline][x_custom_headline level=”h4″ looks_like=”h6″ accent=”false” style=”color: hsl(0, 0%, 100%);”]Let’s continue by making the agents happy.[/x_custom_headline][x_line style=”border-top-width: 1px;”][x_feature_list][x_feature_box title=”INTERNAL MESSAGING” title_color=”hsl(0, 0%, 100%)” text_color=”hsl(0, 0%, 100%)” graphic=”image” graphic_size=”60px” graphic_shape=”circle” graphic_color=”#ffffff” graphic_bg_color=”#2ecc71″ align_h=”left” align_v=”top” side_graphic_spacing=”20px” max_width=”none” child=”true” connector_width=”0px” connector_style=”dashed” connector_color=”#272727″ graphic_image=”https://ticketbird.com/wp-content/uploads/2017/05/icon7.png” graphic_image_alt_text=””]Chat with your teammates [/x_feature_box][x_feature_box title=”TICKETS AND ANSWERS” title_color=”hsl(0, 0%, 100%)” text_color=”hsl(0, 0%, 100%)” graphic=”image” graphic_size=”60px” graphic_shape=”circle” graphic_color=”#ffffff” graphic_bg_color=”#2ecc71″ align_h=”left” align_v=”top” side_graphic_spacing=”20px” max_width=”none” child=”true” connector_width=”0px” connector_style=”dashed” connector_color=”#272727″ graphic_image=”https://ticketbird.com/wp-content/uploads/2017/05/icon8.png” graphic_image_alt_text=””]Find all inquiries from your customers and previous answers[/x_feature_box][x_feature_box title=”API AND KNOWLEDGE BASE” title_color=”hsl(0, 0%, 100%)” text_color=”hsl(0, 0%, 100%)” graphic=”image” graphic_size=”60px” graphic_shape=”circle” graphic_color=”#ffffff” graphic_bg_color=”#2ecc71″ align_h=”left” align_v=”top” side_graphic_spacing=”20px” max_width=”none” child=”true” connector_width=”0px” connector_style=”dashed” connector_color=”#272727″ graphic_image=”https://ticketbird.com/wp-content/uploads/2017/05/icon9.png” graphic_image_alt_text=””]We want to reduce alt-tabbing and searching [/x_feature_box][/x_feature_list][/cs_column][cs_column fade=”true” fade_animation=”in-from-left” fade_animation_offset=”45px” fade_duration=”750″ type=”1/2″ style=”padding: 0px;”][x_image type=”none” src=”https://ticketbird.com/wp-content/uploads/2017/06/Screenshot_3.png” alt=”” link=”false” href=”#” title=”” target=”” info=”none” info_place=”top” info_trigger=”hover” info_content=””][/cs_column][/cs_row][/cs_section][cs_section bg_color=”hsl(0, 0%, 95%)” parallax=”false” separator_top_type=”none” separator_top_height=”50px” separator_top_inset=”0px” separator_top_angle_point=”50″ separator_bottom_type=”none” separator_bottom_height=”50px” separator_bottom_inset=”0px” separator_bottom_angle_point=”50″ style=”margin: 0px;padding: 45px;”][cs_row inner_container=”true” marginless_columns=”false” style=”margin: 0px auto;padding: 0px;”][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/1″ style=”padding: 0px;”][x_custom_headline level=”h3″ looks_like=”h3″ accent=”false” class=”cs-ta-center” style=”color: hsl(0, 0%, 38%);”]Continue with the agent[/x_custom_headline][x_custom_headline level=”h6″ looks_like=”h6″ accent=”false” class=”cs-ta-center”]Start with the customer and continue with the agent. [/x_custom_headline][x_line style=”border-top-width: 1px;”][x_columnize]With the agent in mind you start thinking “Time to Reply” and “First Contact Resolution”. While this might be a good start for some, it won’t help you to increase the quality of your support. It’s basically a way to measure how quick customers get replies, without considering the quality of the reply.
What we know is that agents want to give proper replies with high quality. But sometimes the tools they are using force them to take shortcuts. If you can’t find what you are looking for you get frustrated. It’s not hard to figure out why customer support can fail. Think about the fact that most agents are are measured on how quick they reply. What if the agent need to find information inside the big corporate Intranet, search through a Wiki, e-mail accounts, manuals and product information pages! They have a lot of sources to consider, and eventually they will risk their KPI’s because each ticket takes extra time to handle if you want to give good quality support (before using Ticketbird).
It’s human to take shortcuts, to try to increase speed, and to take the shortest path. Actually it’s physics. The shortest path is the most natural. What we do at Ticketbird is to help, by searching for all this information and give relevant data to the agent. You don’t have to spend time searching. We do it in the background while you are reading the questions from the customers. We simply populate this data inside the ticket.
[/x_columnize][/cs_column][/cs_row][/cs_section][cs_section parallax=”false” separator_top_type=”none” separator_top_height=”50px” separator_top_inset=”0px” separator_top_angle_point=”50″ separator_bottom_type=”none” separator_bottom_height=”50px” separator_bottom_inset=”0px” separator_bottom_angle_point=”50″ style=”margin: 0px;padding: 0% 0px 5%;”][cs_row inner_container=”true” marginless_columns=”false” style=”margin: 0px auto;padding: 0px;”][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/1″ style=”padding: 0px;”][x_custom_headline level=”h3″ looks_like=”h3″ accent=”false” class=”cs-ta-center” style=”color: hsl(200, 18%, 46%);”]This is what our customers are saying[/x_custom_headline][/cs_column][/cs_row][cs_row inner_container=”true” marginless_columns=”false” style=”margin: 0px auto;padding: 0px;”][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/2″ style=”padding: 0px;”][x_blockquote cite=”Jesper at SHOWIFY” type=”left”]”We are saving weeks off integrations and setup. Before we found Ticketbird we were looking to find developers to make something usable” [/x_blockquote][/cs_column][cs_column fade=”false” fade_animation=”in-from-bottom” fade_animation_offset=”45px” fade_duration=”750″ type=”1/2″ style=”padding: 0px;”][x_blockquote cite=”Joakim at VPARTS” type=”left”]“We can focus on sales instead of development. It feels good to know that these guys are taking care of the customer support tools for us”[/x_blockquote][/cs_column][/cs_row][cs_row inner_container=”true” marginless_columns=”false” style=”margin: 0px auto;padding: 0px;”][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/2″ class=”cs-ta-center” style=”padding: 0px;”][x_image type=”none” src=”https://ticketbird.com/wp-content/uploads/2017/07/logo-showify.png” alt=”” link=”false” href=”#” title=”” target=”” info=”none” info_place=”top” info_trigger=”hover” info_content=””][/cs_column][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/2″ class=”cs-ta-center” style=”padding: 0px;”][x_image type=”none” src=”https://ticketbird.com/wp-content/uploads/2017/07/logo-vparts.png” alt=”” link=”false” href=”#” title=”” target=”” info=”none” info_place=”top” info_trigger=”hover” info_content=”” style=”width:250px;”][/cs_column][/cs_row][/cs_section][cs_section bg_color=”hsl(0, 0%, 95%)” parallax=”false” separator_top_type=”none” separator_top_height=”50px” separator_top_inset=”0px” separator_top_angle_point=”50″ separator_bottom_type=”none” separator_bottom_height=”50px” separator_bottom_inset=”0px” separator_bottom_angle_point=”50″ style=”margin: 0px;padding: 3% 45px;”][cs_row inner_container=”true” marginless_columns=”false” style=”margin: 0px auto;padding: 0px;”][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/1″ style=”padding: 0px;”][x_feature_box title=”Main functions” title_color=”” text_color=”” graphic=”icon” graphic_size=”60px” graphic_shape=”circle” graphic_color=”#ffffff” graphic_bg_color=”hsl(207, 90%, 54%)” align_h=”center” align_v=”top” side_graphic_spacing=”20px” max_width=”none” graphic_icon=”space-shuttle”]Here are the main functions we already have.[/x_feature_box][x_line style=”border-top-width: 1px;”][/cs_column][/cs_row][cs_row inner_container=”true” marginless_columns=”false” style=”margin: 0px auto;padding: 0px;”][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/2″ style=”padding: 0px;”][x_feature_list][x_feature_box title=”Knowledge Base” title_color=”” text_color=”” graphic=”icon” graphic_size=”25px” graphic_shape=”circle” graphic_color=”#ffffff” graphic_bg_color=”hsl(200, 18%, 46%)” align_h=”left” align_v=”top” side_graphic_spacing=”20px” max_width=”none” child=”true” connector_width=”1px” connector_style=”solid” connector_color=”hsla(0, 5%, 72%, 0.38)” graphic_icon=”leanpub”]Knowledge-centered support. We store your knowledge in the center of the system and re-use it with smart features.[/x_feature_box][x_feature_box title=”Group Inbox” title_color=”” text_color=”” graphic=”icon” graphic_size=”25px” graphic_shape=”circle” graphic_color=”#ffffff” graphic_bg_color=”hsl(200, 18%, 46%)” align_h=”left” align_v=”top” side_graphic_spacing=”20px” max_width=”none” child=”true” connector_width=”1px” connector_style=”solid” connector_color=”hsla(0, 5%, 72%, 0.38)” graphic_icon=”group”]Add your group e-mail account to convert incoming emails into tickets.[/x_feature_box][x_feature_box title=”API” title_color=”” text_color=”” graphic=”icon” graphic_size=”25px” graphic_shape=”circle” graphic_color=”#ffffff” graphic_bg_color=”hsl(200, 18%, 46%)” align_h=”left” align_v=”top” side_graphic_spacing=”20px” max_width=”none” child=”true” connector_width=”1px” connector_style=”solid” connector_color=”hsla(0, 5%, 72%, 0.38)” graphic_icon=”key”]The API can connect with any platform to further expand your possibilities.[/x_feature_box][x_feature_box title=”Ticketing” title_color=”” text_color=”” graphic=”icon” graphic_size=”25px” graphic_shape=”circle” graphic_color=”#ffffff” graphic_bg_color=”hsl(200, 18%, 46%)” align_h=”left” align_v=”top” side_graphic_spacing=”20px” max_width=”none” child=”true” connector_width=”1px” connector_style=”solid” connector_color=”hsla(0, 5%, 72%, 0.38)” graphic_icon=”envelope-o”]Never forget a customer, or a question again.[/x_feature_box][/x_feature_list][/cs_column][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/2″ style=”padding: 0px;”][x_feature_list][x_feature_box title=”SLA” title_color=”” text_color=”” graphic=”icon” graphic_size=”25px” graphic_shape=”circle” graphic_color=”#ffffff” graphic_bg_color=”hsl(200, 18%, 46%)” align_h=”left” align_v=”top” side_graphic_spacing=”20px” max_width=”none” child=”true” connector_width=”1px” connector_style=”solid” connector_color=”hsla(0, 5%, 72%, 0.38)” graphic_icon=”leanpub”]Reply at latest within 24 hrs (or your customers will think the support is slow).[/x_feature_box][x_feature_box title=”Third Party” title_color=”” text_color=”” graphic=”icon” graphic_size=”25px” graphic_shape=”circle” graphic_color=”#ffffff” graphic_bg_color=”hsl(200, 18%, 46%)” align_h=”left” align_v=”top” side_graphic_spacing=”20px” max_width=”none” child=”true” connector_width=”1px” connector_style=”solid” connector_color=”hsla(0, 5%, 72%, 0.38)” graphic_icon=”group”]Send the ticket to another company. Your supplier, a consultant or your mom. We will track the status.[/x_feature_box][x_feature_box title=”Assignments” title_color=”” text_color=”” graphic=”icon” graphic_size=”25px” graphic_shape=”circle” graphic_color=”#ffffff” graphic_bg_color=”hsl(200, 18%, 46%)” align_h=”left” align_v=”top” side_graphic_spacing=”20px” max_width=”none” child=”true” connector_width=”1px” connector_style=”solid” connector_color=”hsla(0, 5%, 72%, 0.38)” graphic_icon=”key”]Assign the ticket to yourself, a colleague, an expert or another team.[/x_feature_box][x_feature_box title=”Live Search” title_color=”” text_color=”” graphic=”icon” graphic_size=”25px” graphic_shape=”circle” graphic_color=”#ffffff” graphic_bg_color=”hsl(200, 18%, 46%)” align_h=”left” align_v=”top” side_graphic_spacing=”20px” max_width=”none” child=”true” connector_width=”1px” connector_style=”solid” connector_color=”hsla(0, 5%, 72%, 0.38)” graphic_icon=”envelope-o”]Related information is found while you type. The search is performed live in the background.[/x_feature_box][/x_feature_list][/cs_column][/cs_row][cs_row inner_container=”true” marginless_columns=”false” style=”margin: 0px auto;padding: 0px;”][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/1″ style=”padding: 0px;”][x_feature_box title=”More functions” title_color=”” text_color=”” graphic=”icon” graphic_size=”60px” graphic_shape=”circle” graphic_color=”#ffffff” graphic_bg_color=”hsl(207, 90%, 54%)” align_h=”center” align_v=”top” side_graphic_spacing=”20px” max_width=”none” graphic_icon=”space-shuttle”]Here are more functions but we will not go into depth with them today.[/x_feature_box][x_line style=”border-top-width: 1px;”][/cs_column][/cs_row][cs_row inner_container=”true” marginless_columns=”false” class=”cs-ta-left” style=”margin: 0px auto;padding: 0px 20% 0px 25%;”][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/2″ style=”padding: 0px;”][cs_icon_list][cs_icon_list_item title=”Group chat” type=”check-square-o” link_enabled=”false” link_url=”#” link_new_tab=”false”]Group chat[/cs_icon_list_item][cs_icon_list_item title=”Private chat” type=”check-square-o” link_enabled=”false” link_url=”#” link_new_tab=”false”]Private chat[/cs_icon_list_item][cs_icon_list_item title=”Timer” type=”check-square-o” link_enabled=”false” link_url=”#” link_new_tab=”false”]Timer[/cs_icon_list_item][cs_icon_list_item title=”Statistics” type=”check-square-o” link_enabled=”false” link_url=”#” link_new_tab=”false”]Statistics[/cs_icon_list_item][cs_icon_list_item title=”Conversations” type=”check-square-o” link_enabled=”false” link_url=”#” link_new_tab=”false”]Conversations[/cs_icon_list_item][cs_icon_list_item title=”Roles” type=”check-square-o” link_enabled=”false” link_url=”#” link_new_tab=”false”]Roles[/cs_icon_list_item][cs_icon_list_item title=”Articles” type=”check-square-o” link_enabled=”false” link_url=”#” link_new_tab=”false”]Articles[/cs_icon_list_item][cs_icon_list_item title=”Categorization” type=”check-square-o” link_enabled=”false” link_url=”#” link_new_tab=”false”]Categorization[/cs_icon_list_item][/cs_icon_list][/cs_column][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/2″ style=”padding: 0px;”][cs_icon_list][cs_icon_list_item title=”Keyboard shortcuts” type=”check-square-o” link_enabled=”false” link_url=”#” link_new_tab=”false”]Keyboard shortcuts[/cs_icon_list_item][cs_icon_list_item title=”SSL certificate” type=”check-square-o” link_enabled=”false” link_url=”#” link_new_tab=”false”]SSL certificate[/cs_icon_list_item][cs_icon_list_item title=”Automated replies (bot)” type=”check-square-o” link_enabled=”false” link_url=”#” link_new_tab=”false”]Automated replies (bot)[/cs_icon_list_item][cs_icon_list_item title=”Multi country support” type=”check-square-o” link_enabled=”false” link_url=”#” link_new_tab=”false”]Multi country support[/cs_icon_list_item][cs_icon_list_item title=”User rights” type=”check-square-o” link_enabled=”false” link_url=”#” link_new_tab=”false”]User rights[/cs_icon_list_item][cs_icon_list_item title=”Permissions” type=”check-square-o” link_enabled=”false” link_url=”#” link_new_tab=”false”]Permissions[/cs_icon_list_item][cs_icon_list_item title=”Public FAQ” type=”check-square-o” link_enabled=”false” link_url=”#” link_new_tab=”false”]Public FAQ[/cs_icon_list_item][cs_icon_list_item title=”Facebook page chat” type=”check-square-o” link_enabled=”false” link_url=”#” link_new_tab=”false”]Facebook page chat[/cs_icon_list_item][/cs_icon_list][/cs_column][/cs_row][/cs_section][cs_section bg_color=”hsl(0, 0%, 95%)” parallax=”false” separator_top_type=”none” separator_top_height=”50px” separator_top_inset=”0px” separator_top_angle_point=”50″ separator_bottom_type=”none” separator_bottom_height=”50px” separator_bottom_inset=”0px” separator_bottom_angle_point=”50″ style=”margin: 0px;padding: 3% 45px 2%;”][cs_row inner_container=”true” marginless_columns=”false” style=”margin: 0px auto;padding: 0px;”][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/1″ style=”padding: 0px;”][x_feature_box title=”Roadmap ahead” title_color=”hsl(122, 39%, 49%)” text_color=”” graphic=”icon” graphic_size=”60px” graphic_shape=”circle” graphic_color=”#ffffff” graphic_bg_color=”hsl(122, 39%, 49%)” align_h=”center” align_v=”top” side_graphic_spacing=”20px” max_width=”none” graphic_icon=”wrench”]Coming functions. Please contact us and tell us what you want exactly.[/x_feature_box][x_line style=”border-top-width: 1px;”][/cs_column][/cs_row][cs_row inner_container=”true” marginless_columns=”false” style=”margin: 0px auto;padding: 0px;”][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/2″ style=”padding: 0px;”][x_feature_list][x_feature_box title=”APP for mobile support” title_color=”hsl(122, 39%, 49%)” text_color=”” graphic=”icon” graphic_size=”25px” graphic_shape=”circle” graphic_color=”#ffffff” graphic_bg_color=”hsl(200, 18%, 46%)” align_h=”left” align_v=”top” side_graphic_spacing=”20px” max_width=”none” child=”true” connector_width=”1px” connector_style=”solid” connector_color=”hsla(0, 5%, 72%, 0.38)” graphic_icon=”leanpub”]A native APP for iOS and Android for push notifications and chat with customers.[/x_feature_box][x_feature_box title=”Events & Triggers” title_color=”hsl(122, 39%, 49%)” text_color=”” graphic=”icon” graphic_size=”25px” graphic_shape=”circle” graphic_color=”#ffffff” graphic_bg_color=”hsl(200, 18%, 46%)” align_h=”left” align_v=”top” side_graphic_spacing=”20px” max_width=”none” child=”true” connector_width=”1px” connector_style=”solid” connector_color=”hsla(0, 5%, 72%, 0.38)” graphic_icon=”group”]Automate your workflows based on the visitor’s actions. Build recipes with the help of triggers.[/x_feature_box][x_feature_box title=”360° Insights” title_color=”hsl(122, 39%, 49%)” text_color=”” graphic=”icon” graphic_size=”25px” graphic_shape=”circle” graphic_color=”#ffffff” graphic_bg_color=”hsl(200, 18%, 46%)” align_h=”left” align_v=”top” side_graphic_spacing=”20px” max_width=”none” child=”true” connector_width=”1px” connector_style=”solid” connector_color=”hsla(0, 5%, 72%, 0.38)” graphic_icon=”key”]Why did we get this question? Quickly add a comment and find the root cause to solve the REAL problem once and for all.[/x_feature_box][x_feature_box title=”Co-Browsing” title_color=”hsl(122, 39%, 49%)” text_color=”” graphic=”icon” graphic_size=”25px” graphic_shape=”circle” graphic_color=”#ffffff” graphic_bg_color=”hsl(200, 18%, 46%)” align_h=”left” align_v=”top” side_graphic_spacing=”20px” max_width=”none” child=”true” connector_width=”1px” connector_style=”solid” connector_color=”hsla(0, 5%, 72%, 0.38)” graphic_icon=”envelope-o”]Co-Browsing. A function where two persons can access the same web page live. One page, two cursors.[/x_feature_box][x_feature_box title=”Chat bot” title_color=”hsl(122, 39%, 49%)” text_color=”” graphic=”icon” graphic_size=”25px” graphic_shape=”circle” graphic_color=”#ffffff” graphic_bg_color=”hsl(200, 18%, 46%)” align_h=”left” align_v=”top” side_graphic_spacing=”20px” max_width=”none” child=”true” connector_width=”1px” connector_style=”solid” connector_color=”hsla(0, 5%, 72%, 0.38)” graphic_icon=”envelope-o”]An automated chatbot who can handle conversations and reply to easy questions.[/x_feature_box][/x_feature_list][/cs_column][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/2″ style=”padding: 0px;”][x_feature_list][x_feature_box title=”SLA with severity levels” title_color=”hsl(122, 39%, 49%)” text_color=”” graphic=”icon” graphic_size=”25px” graphic_shape=”circle” graphic_color=”#ffffff” graphic_bg_color=”hsl(200, 18%, 46%)” align_h=”left” align_v=”top” side_graphic_spacing=”20px” max_width=”none” child=”true” connector_width=”1px” connector_style=”solid” connector_color=”hsla(0, 5%, 72%, 0.38)” graphic_icon=”leanpub”]A more detailed SLA depends on type of customer and severity level of the ticket.[/x_feature_box][x_feature_box title=”JIRA sync” title_color=”hsl(122, 39%, 49%)” text_color=”” graphic=”icon” graphic_size=”25px” graphic_shape=”circle” graphic_color=”#ffffff” graphic_bg_color=”hsl(200, 18%, 46%)” align_h=”left” align_v=”top” side_graphic_spacing=”20px” max_width=”none” child=”true” connector_width=”1px” connector_style=”solid” connector_color=”hsla(0, 5%, 72%, 0.38)” graphic_icon=”group”]Automate your workflows with JIRA two way sync. Filter incoming tickets and automatically create tickets in JIRA.[/x_feature_box][x_feature_box title=”LDAP integration” title_color=”hsl(122, 39%, 49%)” text_color=”” graphic=”icon” graphic_size=”25px” graphic_shape=”circle” graphic_color=”#ffffff” graphic_bg_color=”hsl(200, 18%, 46%)” align_h=”left” align_v=”top” side_graphic_spacing=”20px” max_width=”none” child=”true” connector_width=”1px” connector_style=”solid” connector_color=”hsla(0, 5%, 72%, 0.38)” graphic_icon=”key”]For the windows clients we currently have two customers who want LDAP and we are waiting for the third customer.[/x_feature_box][x_feature_box title=”Phone integration” title_color=”hsl(122, 39%, 49%)” text_color=”” graphic=”icon” graphic_size=”25px” graphic_shape=”circle” graphic_color=”#ffffff” graphic_bg_color=”hsl(200, 18%, 46%)” align_h=”left” align_v=”top” side_graphic_spacing=”20px” max_width=”none” child=”true” connector_width=”1px” connector_style=”solid” connector_color=”hsla(0, 5%, 72%, 0.38)” graphic_icon=”envelope-o”]A fully integrated phone system with incoming and outgoing calls. Cue systems and caller ID popup.[/x_feature_box][x_feature_box title=”A light CRM” title_color=”hsl(122, 39%, 49%)” text_color=”” graphic=”icon” graphic_size=”25px” graphic_shape=”circle” graphic_color=”#ffffff” graphic_bg_color=”hsl(200, 18%, 46%)” align_h=”left” align_v=”top” side_graphic_spacing=”20px” max_width=”none” child=”true” connector_width=”1px” connector_style=”solid” connector_color=”hsla(0, 5%, 72%, 0.38)” graphic_icon=”envelope-o”]A light and simple CRM where you can filter contacts and add lead stages.[/x_feature_box][/x_feature_list][/cs_column][/cs_row][cs_row inner_container=”true” marginless_columns=”false” style=”margin: 0px auto;padding: 0px;”][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/1″ style=”padding: 0px;”][x_feature_box title=”More coming functions” title_color=”hsl(122, 39%, 49%)” text_color=”” graphic=”icon” graphic_size=”60px” graphic_shape=”circle” graphic_color=”#ffffff” graphic_bg_color=”hsl(122, 39%, 49%)” align_h=”center” align_v=”top” side_graphic_spacing=”20px” max_width=”none” graphic_icon=”wrench”]Here are more nice to have functions that are coming[/x_feature_box][x_line style=”border-top-width: 1px;”][/cs_column][/cs_row][cs_row inner_container=”true” marginless_columns=”false” class=”cs-ta-left” style=”margin: 0px auto;padding: 0px 20% 0px 25%;”][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/2″ style=”padding: 0px;”][cs_icon_list][cs_icon_list_item title=”@mentions” type=”check-square-o” link_enabled=”false” link_url=”#” link_new_tab=”false”]@mentions[/cs_icon_list_item][cs_icon_list_item title=”Chat plugin” type=”check-square-o” link_enabled=”false” link_url=”#” link_new_tab=”false”]Chat plugin[/cs_icon_list_item][cs_icon_list_item title=”Edit old posts” type=”check-square-o” link_enabled=”false” link_url=”#” link_new_tab=”false”]Edit old posts[/cs_icon_list_item][cs_icon_list_item title=”3rd parties” type=”check-square-o” link_enabled=”false” link_url=”#” link_new_tab=”false”]3rd parties[/cs_icon_list_item][cs_icon_list_item title=”Due dates” type=”check-square-o” link_enabled=”false” link_url=”#” link_new_tab=”false”]Due dates[/cs_icon_list_item][cs_icon_list_item title=”Todo-list” type=”check-square-o” link_enabled=”false” link_url=”#” link_new_tab=”false”]Todo-list[/cs_icon_list_item][cs_icon_list_item title=”Related information” type=”check-square-o” link_enabled=”false” link_url=”#” link_new_tab=”false”]Related information[/cs_icon_list_item][/cs_icon_list][/cs_column][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/2″ style=”padding: 0px;”][cs_icon_list][cs_icon_list_item title=”Extended statistics” type=”check-square-o” link_enabled=”false” link_url=”#” link_new_tab=”false”]Extended statistics[/cs_icon_list_item][cs_icon_list_item title=”Copy & Publish FAQ” type=”check-square-o” link_enabled=”false” link_url=”#” link_new_tab=”false”]Copy & Publish FAQ[/cs_icon_list_item][cs_icon_list_item title=”Patterns recognition” type=”check-square-o” link_enabled=”false” link_url=”#” link_new_tab=”false”]Patterns recognition[/cs_icon_list_item][cs_icon_list_item title=”Canned replies” type=”check-square-o” link_enabled=”false” link_url=”#” link_new_tab=”false”]Canned replies[/cs_icon_list_item][cs_icon_list_item title=”Respond templates” type=”check-square-o” link_enabled=”false” link_url=”#” link_new_tab=”false”]Respond templates[/cs_icon_list_item][cs_icon_list_item title=”SAML plugin” type=”check-square-o” link_enabled=”false” link_url=”#” link_new_tab=”false”]SAML plugin[/cs_icon_list_item][cs_icon_list_item title=”Public Forum” type=”check-square-o” link_enabled=”false” link_url=”#” link_new_tab=”false”]Public Forum[/cs_icon_list_item][/cs_icon_list][/cs_column][/cs_row][/cs_section][cs_section parallax=”false” separator_top_type=”none” separator_top_height=”50px” separator_top_inset=”0px” separator_top_angle_point=”50″ separator_bottom_type=”none” separator_bottom_height=”50px” separator_bottom_inset=”0px” separator_bottom_angle_point=”50″ style=”margin: 0px;padding: 2% 45px 3%;”][cs_row inner_container=”true” marginless_columns=”false” style=”margin: 0px auto;padding: 0px;”][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/1″ class=”cs-ta-center” style=”padding: 0px;”][x_custom_headline level=”h2″ looks_like=”h3″ accent=”false”]Let us know what YOU need![/x_custom_headline][/cs_column][/cs_row][cs_row inner_container=”true” marginless_columns=”false” class=”cs-ta-center” style=”margin: 0px auto;padding: 0px;”][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/1″ class=”cs-ta-center pas” style=”padding: 0px;”][x_icon type=”paper-plane” icon_color=”” bg_color=”” icon_size=”50px” bg_size=”” bg_border_radius=””][/cs_column][/cs_row][cs_row inner_container=”true” marginless_columns=”false” class=”cs-ta-center” style=”margin: 0px auto;padding: 0px;”][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/1″ style=”padding: 0px;”][x_button size=”x-large” block=”false” circle=”false” icon_only=”false” href=”mailto:[email protected]?subject=I need a special function for my support” title=”” target=”” info=”none” info_place=”top” info_trigger=”hover” info_content=””]By sending us an email[/x_button][/cs_column][/cs_row][/cs_section][/cs_content]