Author: hedberg
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This company almost lost a customer and have no idea why. We investigated it and made sure that it doesn’t happen to you! Check how
Don’t be tight on your licenses, it could be the reason why you are losing customers today. This ticket looked quite fishy, so we decided to investigate it a little. So, what do you say? Shall we dig deeper? It all started really fast, a first reply in less than 60 sec. The agent seems…
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Customer Experience and User Experience – Trust me, there is a difference.
“Alexa, the sales assistant was not nice to me today. I regret buying that product even though it’s probably the best thing I have ever bought.”
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Ticketbird in Tokyo
Ticketbird flew out to Tokyo to check out the startup scene! This is what we learned about Japan’s culture.
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Customer support in Japan. A really inspiring experience
A week in Tokyo that touched us in many ways. Read about Japanese customer service. Absolutely magical.
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5 things we learned at SLUSH 2016
So, we survived our first SLUSH. And what an amazing experience it was!