Don’t be tight on your licenses, it could be the reason why you are losing customers today. This ticket looked quite fishy, so we decided to investigate it a little. So, what do you say? Shall we dig deeper? It all started really fast, a first reply in less than 60 sec. The agent seems quite engaged by changing the … Read More
Customer Experience and User Experience – Trust me, there is a difference.
“Alexa, the sales assistant was not nice to me today. I regret buying that product even though it’s probably the best thing I have ever bought.”