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This company almost lost a customer and have no idea why. We investigated it and made sure that it doesn’t happen to you! Check how

not only rainbows

Don’t be tight on your licenses, it could be the reason why you are losing customers today. This ticket looked quite fishy, so we decided to investigate it a little. So, what do you say? Shall we dig deeper? It all started really fast, a first reply in less than 60 sec. The agent seems quite engaged by changing the … Read More

Customer Experience and User Experience – Trust me, there is a difference.

ux vs cx survey

“Alexa, the sales assistant was not nice to me today. I regret buying that product even though it’s probably the best thing I have ever bought.” 

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