Test Ticketbird - Ticketbird - We save the word

First Name *I need to know who you are so I can reply

Email Address *Enter your email address - this will be your first user

You support inbox and Emails

The email address for your incoming support *Your default email address for incoming mails will be: [email protected] Do you want to use another address? Please specify the email here. Leave blank to use default settings.

Do you want automatic email replies?*YesNoDo you want your customers to receive an automatic instant email reply with confirmation about the ticket being submitted and information from your company?

What default language do you want for the emails?*SwedishEnglishDanishOtherYour customers and your staff will get emails from you such as ; "welcome to support", "new messages", "reset password", etc. Select which language to set as default. Later you can set this per user too, and override the default setting.

Who is your admin?Your default email address for outgoing mails will be: [email protected] Do you want to use the same address as for your specific incoming email address above? This requires additional settings in your domain. An IT admin is needed. Who at your company knows how to edit your domain settings? (SPF records, email accounts, dkim records, and custom IP addresses for your domain). Write the email address to such person here and we will send instructions. Leave blank for default settings.

Upload logo

No file chosen

Upload your logo. We will add the logo to your email templates, and your self service portal. Your customers will see this logo when they interact with you. Preferably a png image with transparent background. Around 150-200 px.

FAQ

Do you want to publish a self-service portal (FAQ) page?Yes, immediatelyNo, laterWe will provide you with your FAQ page automatically. Do you want to publish something already? Or will you do that later?

URL to your self-service portalYour default portal will be found at this address: https://companyname.ticketbird.io/ Do you want to use another address? Please specify the address.

Chat

Do you want a chat function?*Yes, immediatelyNo, laterThe chat can be inserted on your webpage, on your portal, inside your SaaS platform or in your APP. Do you want your script and a documentation how to get started with this?

Users

Your staff, your users and their roles*Firstline onlyFirstline and secondlineFirstline, secondline, external partiesOtherDo you have many lines of support? Or just one? Select what will be appropriate as a starting point. You can add more lines later.

Add users (agents) and colleaguesYou can let your users add themselves (a), or we can add them for you (b). (a) Guide them to https://yourcompany.ticketbird.io/register (b) Write a list of the users here and we will add them for you. (c) If you have a lot of users we can send you and excel, or download the excel below. Add their Firstname, Lastname, E-mail. Example: Magnus Vigren [email protected] Daniel Hedberg [email protected] (b) (c) Download this excel and fill the columns with yellow headers. Send the excel to us at [email protected] and we will upload this excel and generate the users for you.

Download excel for users

Download your excel from here

Test it now

Here is how to test Ticketbird immediately

Test how your customer will see it

Test how you, as an agent - will see it

Test how your company - will look like

You support inbox and Emails

FAQ

Chat

Users