How to Evaluate Customer service Before Choosing A Web host Before we get started, we’d like to point out this is a guest post from Skapawebbkraft.se So you’ve decided to start your own website or move your current site to a new server, you bought hosting, and it turns out you skipped a critical step. You didn’t take the time … Read More
This company almost lost a customer and have no idea why. We investigated it and made sure that it doesn’t happen to you! Check how
Don’t be tight on your licenses, it could be the reason why you are losing customers today. This ticket looked quite fishy, so we decided to investigate it a little. So, what do you say? Shall we dig deeper? It all started really fast, a first reply in less than 60 sec. The agent seems quite engaged by changing the … Read More
Customer Experience and User Experience – Trust me, there is a difference.
“Alexa, the sales assistant was not nice to me today. I regret buying that product even though it’s probably the best thing I have ever bought.”
Birds in the Valley: Part 2 – The journey continues
There are already many weird words in Silicon Valley but we felt one important word was missing. After living together AND working together, every day for more than one week. We needed to adopt some new tricks for better communication. New word needed = Suquestion – It’s when you already know the answer, but you pretend that you have a “suggestion”. … Read More
Do you get tired of answering simple questions?
There are the fun questions, and there are the uninspiring questions.
Ticketbird in Tokyo
Ticketbird flew out to Tokyo to check out the startup scene! This is what we learned about Japan’s culture.
Customer support in Japan. A really inspiring experience
A week in Tokyo that touched us in many ways. Read about Japanese customer service. Absolutely magical.
How does a professional customer service company work? An interview.
How does a professional customer service company work?
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