TICKETBIRD Personal Data Policy
V. 1.2, last revised: [2018-11-01]
Thank you for using our service!
In order to offer you a good service and to process your queries, we need to collect and use certain personal information from you. This privacy statement explains what information we collect, how that information is used, in which situation we share information and the choices you can make regarding that information.
The company is responsible for the personal information you provide to us when you use the service, as it is the company that determines the purposes and means of processing your personal data. “Personal data” means any information which can be attributed directly or indirectly to a physical person who is alive.
How we collect and use (process) your personal information
Personal data is collected directly from you as a user when registering for any of our services, when you give consent to the processing of personal data.
Personal information you give us via “Create an account”
We process your personal information to create your account in order for us to be able to communicate with you and thereby perform the service.
We always create an account for each person who contacts us, either through a contact form, phone, email, forum, chat, social media channels, or other channels that may be added to the service.
Should you choose to only chat with us, and in conjunction with that Choose to not fill in your email, then we will store a cookie and your session with your IP address.
Your correspondence with the company
When you communicate with us, we may retain such communication and information therein to use it to respond to your enquiry, or to handle your request, question and similar.
We process these data to improve your user experience, to remember your cases and preferences, to improve the website, to manage transactions, to communicate information and news about the site to you, to Communicate information about our goods and services to you, to communicate information about third-party goods and services to you, to improve the service, so that you do not have to log in every time, to perform big data analytics on aggregated and anonymised user data.
Purposes for processing your personal data
As explained above, we treat your personal data to provide the service you have approved by creating an account and communicating with you. We use this information to improve our service and services to you, perform analysis of service usage and performance in order to improve the service, including testing of the service.
We apply the privacy laws applicable to all processing of personal data at any time. The legal basis for processing your personal data is your consent. You have the right to withdraw your consent to the processing at any time. A revocation does not affect the legality of the processing prior to consent being revoked
When and how we share personal information with others
Your personal information is shared primarily with the company Ticketbird which delivers the customer support service.
Information about your user profile is stored by Ticketbird at one or more databases operated by third parties located in Norway. These third parties do not use and do not have access to your personal data for any purpose other than the provision of cloud services and storage services.
We may, directly or through our subcontractors, share your personal information with third parties that facilitate the provision of our service, such as subcontractors, for which we are responsible. We may also share your personal information with third parties who are interested in targeting marketing to you through the service or through other channels.
The security of your personal information
In order to protect the privacy of your personal information that you transmit through the use of our service, we take appropriate technical and organisational security measures. We continuously update and test our safety technology. We limit access to your personal information to employees who need to know that information to provide the service to you.
We may also share your personal information with a third party, provided we are obligated to do so by law.
International Data transfers
We share your data with certain third parties outside the EU/EEA area. These third parties consist of Facebook, Google and Twitter and only to be able to sign in to the service more quickly.
As a user of the service, you can find out what information we have collected about you.
You may send a written request for us to delete your personal information or otherwise refrain from communicating with you.
In the event that you do not want us to process personal information about you for the above purposes, please contact us and let us know.
After such contact, we will only store and process the personal information that is directly necessary to perform the service.
In the event that you terminate your account, or oppose some processing, we will delete and discontinue processing of all of your personal data that we are not legally required to save as soon as practically possible.
You have the right to correct the list of your personal information maintained by us if it is incorrect.
You may request that we delete your data or stop processing it, subject to certain exceptions. You may also request that we stop using your data for direct marketing purposes.
You may also request information about: the purposes of the processing; Categories of personal data; Who has received personal data outside the company’s organisation; What source the information has (unless you left it directly to us); And how long your personal data is stored.
In many countries, you have the right to lodge a complaint with the appropriate data protection authority if you have problems with how we handle your personal information.
If you want to invoke your rights, you can do so by contacting us as per below.
If you have any questions, please contact [email protected]
If you wish to confirm that we are processing personal information about you, or to have access to your personal information we may have about you, please contact us at [email protected]
Where technically feasible, we will handle your request and provide you with your personal information or transfer it directly to another responsible person.
Reasonable access to your personal data will be provided free of charge to you upon request to us at [email protected]
If Access cannot be provided within a reasonable timeframe, we will provide you with a date when the information will be provided. If access is denied, we will provide an explanation of why access has been denied.
Data storage and storage times
Ticketbird saves all the personal information we collect in our database.
The same personal data can be stored in several different locations for different purposes. This may mean that a data point has culled from a system because it is no longer necessary can remain in another system where it is stored on the basis of consent or for another purpose where the personal data is still needed.
Your personal data is stored by us on our servers and on the servers of our supplier that we hire, located in Norway. We store personal information without a time limit, or as long as you are a customer of the company.
Updates of this personal data policy
If you add personal information about other people, you are responsible for that Ticketbird has the right to process that personal data in accordance with the applicable terms and conditions.
Questions or complaints
Please contact Magnus Vigren