About Ticketbird.

Meet our awesome team.


With experience from everything we learned from five years of developing a custom support system for a global customer.
Ticketbird will help you to get your support exceeding expectations.

Daniel Hedberg

CEO/CTO

Daniel Hedberg

Linkedin
Facebook
+46-73-5005676

Send me an email

Roger Eriksson

Chief Marketing Officer

Roger Eriksson

Linkedin
Facebook
+46-70-3055434

Send me an email

Magnus Vigren

Customer Success Manager

Magnus Vigren

Linkedin
Facebook
+46-70-4909293

Send me an email

Egor Soskovets

Project Manager/Scrum Master

Egor Soskovets

Ask me about Ticketbird!

Send me an email

Nickolay Davidchik

Business Analyst

Nickolay Davidchik

Ask me about Ticketbird!

Send me an email

Michael Voropayev

Testing/Automation/QA

Michael

Ask me about Ticketbird!

Send me an email

Shahen Algoo

User Experience Designer

Shahen Algoo

Ask me about Ticketbird!

Send me an email

Igor Vujovic

Frontend

Igor Vujovic

Ask me about Ticketbird!

Send me an email

Evgeniy Kutel

Fullstack

Evgeniy Kutel

Ask me about Ticketbird!

Send me an email

Simon Dahlberg

Fullstack/Backend

Simon Dahlberg

Ask me about Ticketbird!

Send me an email

Vadim Lopatyuk

Lead Developer

Vadim Lopatyuk

Ask me about Ticketbird!

Send me an email

Valery Kushchov

Server Admin

Valery Kushchov

Ask me about Ticketbird!

Send me an email

Do you want to join our team?

JUST SEND US AN EMAIL!
Västerås

Ticketbird AB
Mellangränd
722 15 Västerås
Daniel: +46-73-5005676

STOCKHOLM

Liljeholmstorget 6
117 61 Stockholm
Roger: +46-70-3055434

Sundsvall

Great Space
Storgatan 40, våning 2
852 30 Sundsvall
Magnus: +46-70-4909293

Organisation / VAT

SE556992324501.
Registered company in Sweden.

CONTACT

CLICK any of the email buttons you can find all over the webpage, or call us: +46-21-44-11-444.

Our Vision

Our vision is that nobody will, ever again, experience bad customer support.

Ticketbird is saving the word with simple customer support. For us, keeping a word, means making a promise and then follow up.

Why Ticketbird?
Because we make it simple to re-use existing information and knowledge.

When you start re-using information, combined with smart features, you will save a lot of time. That’s what our csutomers tell us.

Let me give you an example:
When you receive a question from a customer, Ticketbird searches for information in all your systems. We collect the data and display previous answers to similar questions. We also include data about the customer from your CRM system, and information from your existing articles.

You don’t have to spend time searching because we collect all this information and display it in the same window as the incoming question. Ticketbird makes you quicker, and increases your average quality of the replies.

How?
We bring the required tools to produce the words. Such as a chat client, a ticket management system, email inbox for support, a wiki, and more to come. See our roadmap ahead.

What?
Our business idea is to offer a smart, simple tool for excellent customer support. Our customers around the world find it easy to acquire customers and keep them loyal. When you use our tools we save all your words into a knowledge base. A word can be a question, a ticket, a chat log, an article or a how-to guide.

Timeline

  • 2012

    Started developing the system in partnership with SICK IVP

  • 2014

    Major updates and re-investment made in partnership with SICK IVP

  • 2015

    Market research, interviewing 200 companies, sales cycles towards big companies started. Starting development of commercial platform.

  • 2016

    Funding from Almi and others; 1,600,000 SEK. Release of the new design improvements together with an updated roadmap.

  • 2017 Q1

    Release of the new AGENT VIEW (team inbox), and KNOWLEDGE BASE (articles).

  • 2017 Q2

    Invitation of the first customers to the new MVP / Beta. Additional funding from ALMI, Vinnova, and Länsförsäkringar: 1,500,000 SEK. Accepted to Swedish incubator program “Språngbrädan” (Springboard), as one of five startups. Accepted to the TINC program, including four weeks in Silicon Valley.

  • 2017 Q3

    Chat widgets and scripts to be released. Will spend four weeks in Silicon Valley meeting with investors, potential customers and coaches from TINC.

  • 2017 Q4

    Major updates according to roadmap.

  • 2018

    Market expansion in the Nordic countries and EU

  • 2019

    Building and growing the number of engaged subscription users