Meet our awesome team.
With experience from everything we learned from five years of developing a custom support system for a global customer.
Ticketbird will help you to get your support exceeding expectations.
722 15 Västerås
117 61 Stockholm
Storgatan 40, våning 2
852 30 Sundsvall
Organisation / VAT
Registered company in Sweden.
CLICK any of the email buttons you can find all over the webpage, or call us: +46-21-44-11-444.
Our vision is that nobody will, ever again, experience bad customer support.
Ticketbird is saving the word with simple customer support. For us, keeping a word, means making a promise and then follow up.
Because we make it simple to re-use existing information and knowledge.
When you start re-using information, combined with smart features, you will save a lot of time. That’s what our csutomers tell us.
Let me give you an example:
When you receive a question from a customer, Ticketbird searches for information in all your systems. We collect the data and display previous answers to similar questions. We also include data about the customer from your CRM system, and information from your existing articles.
You don’t have to spend time searching because we collect all this information and display it in the same window as the incoming question. Ticketbird makes you quicker, and increases your average quality of the replies.
We bring the required tools to produce the words. Such as a chat client, a ticket management system, email inbox for support, a wiki, and more to come. See our roadmap ahead.
Our business idea is to offer a smart, simple tool for excellent customer support. Our customers around the world find it easy to acquire customers and keep them loyal. When you use our tools we save all your words into a knowledge base. A word can be a question, a ticket, a chat log, an article or a how-to guide.
Started developing the system in partnership with SICK IVP
Major updates and re-investment made in partnership with SICK IVP
Market research, interviewing 200 companies, sales cycles towards big companies started. Starting development of commercial platform.
Funding from Almi and others; 1,600,000 SEK. Release of the new design improvements together with an updated roadmap.
Release of the new AGENT VIEW (team inbox), and KNOWLEDGE BASE (articles).
Invitation of the first customers to the new MVP / Beta. Additional funding from ALMI, Vinnova, and Länsförsäkringar: 1,500,000 SEK. Accepted to Swedish incubator program “Språngbrädan” (Springboard), as one of five startups. Accepted to the TINC program, including four weeks in Silicon Valley.
Chat widgets and scripts to be released. Will spend four weeks in Silicon Valley meeting with investors, potential customers and coaches from TINC.
Major updates according to roadmap.
Market expansion in the Nordic countries and EU
Building and growing the number of engaged subscription users