How to Evaluate Customer service Before Choosing A Web host Before we get started, we’d like to point out this is a guest post from Skapawebbkraft.se So you’ve decided to start your own website or move your current site to a new server, you bought hosting, and it turns out you skipped a critical step. You didn’t take the time … Read More
Birds in the Valley: Part 2 – The journey continues
There are already many weird words in Silicon Valley but we felt one important word was missing. After living together AND working together, every day for more than one week. We needed to adopt some new tricks for better communication. New word needed = Suquestion – It’s when you already know the answer, but you pretend that you have a “suggestion”. … Read More
Do you get tired of answering simple questions?
There are the fun questions, and there are the uninspiring questions.
How does a professional customer service company work? An interview.
How does a professional customer service company work?
Why a FAQ is not answering your question and what you should do instead
How come a FAQ isn’t answering your questions?
Convert More With The Help Of Customer Service
Remove uncertainties, build trust, and increase convertion rates
Why customer effort is more important than time to resolution
The problem with measuring the speed of customer support.